3rd Line Support Specialist Job Trends

Third Line Support Specialist
UK

The median Third Line Support Specialist salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 22 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Oct 2025
Same period 2024 Same period 2023
Rank 659 755 732
Rank change year-on-year +96 -23 +418
Permanent jobs requiring a 3rd Line Support Specialist 9 5 4
As % of all permanent jobs in the UK 0.018% 0.007% 0.007%
As % of the Job Titles category 0.020% 0.008% 0.008%
Number of salaries quoted 8 5 4
10th Percentile - - £43,025
25th Percentile £32,500 £32,750 £43,813
Median annual salary (50th Percentile) £35,000 £33,500 £64,250
Median % change year-on-year +4.48% -47.86% +33.85%
75th Percentile £62,500 £34,250 £80,000
90th Percentile £70,000 - -
UK excluding London median annual salary £35,000 £33,500 £45,000
% change year-on-year +4.48% -25.56% +69.81%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 44,140 66,020 53,089
% of permanent jobs with a recognized job title 89.78% 95.38% 95.58%
Number of salaries quoted 26,034 37,745 41,040
10th Percentile £28,207 £31,250 £32,000
25th Percentile £35,000 £41,500 £43,067
Median annual salary (50th Percentile) £52,500 £56,500 £60,000
Median % change year-on-year -7.08% -5.83% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £95,000 £95,000 £97,500
UK excluding London median annual salary £45,390 £50,000 £52,500
% change year-on-year -9.22% -4.76% -

3rd Line Support Specialist
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '3rd Line Support Specialist' in the job title relative to all permanent IT jobs advertised.

3rd Line Support Specialist job vacancy trend in the UK

3rd Line Support Specialist
Salary Trend

Salary distribution trend for 3rd Line Support Specialist job vacancies in the UK.

Salary distribution trend for 3rd Line Support Specialist job vacancies in the UK

3rd Line Support Specialist
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Specialist over the 6 months to 22 October 2025.

Salary histogram for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Specialist within the UK over the 6 months to 22 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +94 9 £35,000 +4.48% 2
UK excluding London +67 6 £35,000 +4.48% 2
East of England - 5 £35,000 - 1
London - 3 £60,000 -
Yorkshire - 1 - -
Work from Home - 1 - - 1
North of England - 1 - -

3rd Line Support Specialist Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 22 October 2025, 3rd Line Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Specialist in the job title.

1 5 (55.56%) Customer Service
1 5 (55.56%) Microsoft
1 5 (55.56%) Microsoft Certification
1 5 (55.56%) Problem-Solving
2 3 (33.33%) Citrix
2 3 (33.33%) Nutanix
2 3 (33.33%) VMware
2 3 (33.33%) Windows
2 3 (33.33%) Windows 10
2 3 (33.33%) Windows Server
3 2 (22.22%) Azure
3 2 (22.22%) Change Management
3 2 (22.22%) Converged Infrastructure
3 2 (22.22%) Entra ID
3 2 (22.22%) SAML
4 1 (11.11%) Active Directory
4 1 (11.11%) Cisco
4 1 (11.11%) Configuration Management
4 1 (11.11%) DNS
4 1 (11.11%) Firewall
4 1 (11.11%) FortiGate
4 1 (11.11%) Fortinet
4 1 (11.11%) ITSM
4 1 (11.11%) Microsoft 365
4 1 (11.11%) Multi-Factor Authentication
4 1 (11.11%) Patch Management
4 1 (11.11%) Service Management
4 1 (11.11%) SQL Server
4 1 (11.11%) Two-Factor Authentication
4 1 (11.11%) Virtual Environments

3rd Line Support Specialist Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 3 (33.33%) Nutanix
2 2 (22.22%) Azure
2 2 (22.22%) Entra ID
3 1 (11.11%) Microsoft 365
Communications & Networking
1 1 (11.11%) DNS
1 1 (11.11%) Firewall
Database & Business Intelligence
1 1 (11.11%) SQL Server
General
1 1 (11.11%) Banking
Libraries, Frameworks & Software Standards
1 2 (22.22%) SAML
Miscellaneous
1 1 (11.11%) AS400
Operating Systems
1 3 (33.33%) Windows
1 3 (33.33%) Windows 10
1 3 (33.33%) Windows Server
Processes & Methodologies
1 5 (55.56%) Customer Service
1 5 (55.56%) Problem-Solving
2 2 (22.22%) Change Management
2 2 (22.22%) Converged Infrastructure
3 1 (11.11%) Configuration Management
3 1 (11.11%) ITSM
3 1 (11.11%) Multi-Factor Authentication
3 1 (11.11%) Patch Management
3 1 (11.11%) Service Management
3 1 (11.11%) Two-Factor Authentication
3 1 (11.11%) Virtual Environments
3 1 (11.11%) Vulnerability Management
Qualifications
1 5 (55.56%) Microsoft Certification
System Software
1 1 (11.11%) Active Directory
1 1 (11.11%) VMware Infrastructure
Systems Management
1 1 (11.11%) FortiGate
Vendors
1 5 (55.56%) Microsoft
2 3 (33.33%) Citrix
2 3 (33.33%) VMware
3 1 (11.11%) Cisco
3 1 (11.11%) Fortinet
3 1 (11.11%) Zscaler