3rd Line Support Specialist Job Trends

Third Line Support Specialist
UK

The median Third Line Support Specialist salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 17 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 668 791 758
Rank change year-on-year +123 -33 +444
Permanent jobs requiring a 3rd Line Support Specialist 10 10 3
As % of all permanent jobs advertised in the UK 0.020% 0.013% 0.005%
As % of the Job Titles category 0.023% 0.013% 0.005%
Number of salaries quoted 9 10 3
10th Percentile - - £42,850
25th Percentile £32,500 £32,750 £43,375
Median annual salary (50th Percentile) £35,000 £35,500 £47,500
Median % change year-on-year -1.41% -25.26% -
75th Percentile £62,500 £39,688 £50,750
90th Percentile £67,500 £50,875 £51,950
UK excluding London median annual salary £35,000 £33,500 £46,250
% change year-on-year +4.48% -27.57% +74.53%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 44,259 74,162 57,379
% of permanent jobs with a recognized job title 89.67% 95.25% 94.07%
Number of salaries quoted 26,008 44,624 44,413
10th Percentile £28,250 £30,000 £32,500
25th Percentile £36,250 £40,000 £43,750
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £73,750 £80,000
90th Percentile £95,000 £92,500 £97,500
UK excluding London median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% -

3rd Line Support Specialist
Job Vacancy Trend

Job postings that featured 3rd Line Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Salary Trend

Salary distribution trend for 3rd Line Support Specialist job vacancies in the UK.

Salary distribution trend for 3rd Line Support Specialist job vacancies in the UK

3rd Line Support Specialist
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Specialist over the 6 months to 17 September 2025.

Salary histogram for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Specialist within the UK over the 6 months to 17 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +99 10 £35,000 -1.41% 1
UK excluding London +94 6 £35,000 +4.48% 1
East of England - 5 £35,000 -
London +73 4 £60,000 -14.29%
Work from Home +76 1 - -
North of England +36 1 - -
Yorkshire +17 1 - -

3rd Line Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 17 September 2025, 3rd Line Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Specialist in the job title.

1 6 (60.00%) Microsoft
2 5 (50.00%) Microsoft Certification
2 5 (50.00%) Problem-Solving
2 5 (50.00%) Customer Service
3 4 (40.00%) Windows Server
3 4 (40.00%) Windows 10
3 4 (40.00%) VMware
3 4 (40.00%) Windows
4 3 (30.00%) Citrix
4 3 (30.00%) Nutanix
5 2 (20.00%) Converged Infrastructure
5 2 (20.00%) Entra ID
5 2 (20.00%) Azure
5 2 (20.00%) VMware Infrastructure
5 2 (20.00%) DNS
5 2 (20.00%) Cisco
5 2 (20.00%) SAML
5 2 (20.00%) Change Management
5 2 (20.00%) Firewall
5 2 (20.00%) SQL Server
5 2 (20.00%) Active Directory
6 1 (10.00%) HP
6 1 (10.00%) EMC
6 1 (10.00%) A+ Certification
6 1 (10.00%) SAN
6 1 (10.00%) NetApp
6 1 (10.00%) Veritas
6 1 (10.00%) IIS
6 1 (10.00%) Microsoft Office
6 1 (10.00%) ITIL

3rd Line Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) IIS
Applications
1 1 (10.00%) Microsoft Office
Cloud Services
1 3 (30.00%) Nutanix
2 2 (20.00%) Azure
2 2 (20.00%) Entra ID
3 1 (10.00%) Microsoft 365
Communications & Networking
1 2 (20.00%) DNS
1 2 (20.00%) Firewall
2 1 (10.00%) DECT
2 1 (10.00%) DHCP
2 1 (10.00%) NAS
2 1 (10.00%) SAN
2 1 (10.00%) VLAN
2 1 (10.00%) VoIP
2 1 (10.00%) VPN
Database & Business Intelligence
1 2 (20.00%) SQL Server
General
1 1 (10.00%) Banking
Libraries, Frameworks & Software Standards
1 2 (20.00%) SAML
Miscellaneous
1 1 (10.00%) AS400
Operating Systems
1 4 (40.00%) Windows
1 4 (40.00%) Windows 10
1 4 (40.00%) Windows Server
2 1 (10.00%) Linux
Processes & Methodologies
1 5 (50.00%) Customer Service
1 5 (50.00%) Problem-Solving
2 2 (20.00%) Change Management
2 2 (20.00%) Converged Infrastructure
3 1 (10.00%) Computer Science
3 1 (10.00%) Configuration Management
3 1 (10.00%) Cybersecurity
3 1 (10.00%) Infrastructure as Code
3 1 (10.00%) ITIL
3 1 (10.00%) ITSM
3 1 (10.00%) Migration
3 1 (10.00%) Multi-Factor Authentication
3 1 (10.00%) Patch Management
3 1 (10.00%) Service Management
3 1 (10.00%) Task Automation
3 1 (10.00%) Two-Factor Authentication
3 1 (10.00%) Virtual Environments
3 1 (10.00%) Vulnerability Management
Programming Languages
1 1 (10.00%) PowerShell
Qualifications
1 5 (50.00%) Microsoft Certification
2 1 (10.00%) A+ Certification
2 1 (10.00%) Computer Science Degree
2 1 (10.00%) Degree
2 1 (10.00%) Network+ Certification
Quality Assurance & Compliance
1 1 (10.00%) ISO/IEC 27001
System Software
1 2 (20.00%) Active Directory
1 2 (20.00%) VMware Infrastructure
2 1 (10.00%) Hyper-V
Systems Management
1 1 (10.00%) Ansible
1 1 (10.00%) FortiGate
Vendors
1 6 (60.00%) Microsoft
2 4 (40.00%) VMware
3 3 (30.00%) Citrix
4 2 (20.00%) Cisco
5 1 (10.00%) EMC
5 1 (10.00%) Fortinet
5 1 (10.00%) HP
5 1 (10.00%) Mitel
5 1 (10.00%) NetApp
5 1 (10.00%) Veeam
5 1 (10.00%) Veritas
5 1 (10.00%) Zscaler