3rd Line Support Specialist Jobs

Third Line Support Specialist
UK

The median Third Line Support Specialist salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 21 January 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
21 Jan 2025
Same period 2024 Same period 2023
Rank 744 763 1002
Rank change year-on-year +19 +239 +92
Permanent jobs requiring a 3rd Line Support Specialist 5 7 4
As % of all permanent jobs advertised in the UK 0.008% 0.011% 0.004%
As % of the Job Titles category 0.008% 0.011% 0.004%
Number of salaries quoted 5 7 4
10th Percentile - £63,000 £46,725
25th Percentile £32,750 - £50,438
Median annual salary (50th Percentile) £33,500 £80,000 £55,000
Median % change year-on-year -58.13% +45.45% +15.79%
75th Percentile £47,500 - £57,500
90th Percentile £51,250 - -
UK excluding London median annual salary £33,500 - -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 60,334 62,650 102,904
% of permanent jobs with a recognized job title 92.84% 95.37% 95.11%
Number of salaries quoted 27,781 46,588 66,971
10th Percentile £35,000 £30,000 £33,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £58,033 £55,000 £60,000
Median % change year-on-year +5.51% -8.33% -
75th Percentile £77,500 £75,000 £82,500
90th Percentile £96,250 £95,000 £100,000
UK excluding London median annual salary £53,300 £50,000 £52,500
% change year-on-year +6.60% -4.76% +5.00%

3rd Line Support Specialist
Job Vacancy Trend

Job postings that featured 3rd Line Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Specialist.

Salary trend for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Specialist over the 6 months to 21 January 2025.

Salary histogram for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Specialist within the UK over the 6 months to 21 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -18 4 £33,500 -58.13% 1
UK excluding London - 4 £33,500 - 3
South East - 3 £33,500 -
London +16 1 £45,000 -43.75%
Northern Ireland - 1 £52,500 - 2

3rd Line Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 21 January 2025, 3rd Line Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Specialist in the job title.

1 4 (80.00%) Problem-Solving
1 4 (80.00%) Customer Service
2 3 (60.00%) Commercial Awareness
2 3 (60.00%) CRM
3 2 (40.00%) SharePoint
3 2 (40.00%) Microsoft
3 2 (40.00%) Active Directory
3 2 (40.00%) OneDrive
3 2 (40.00%) Windows
3 2 (40.00%) Azure
3 2 (40.00%) Microsoft 365
4 1 (20.00%) Service Management
4 1 (20.00%) Disaster Recovery
4 1 (20.00%) Firewall
4 1 (20.00%) ITSM
4 1 (20.00%) Migration
4 1 (20.00%) Entra ID
4 1 (20.00%) Patch Management
4 1 (20.00%) Windows 10
4 1 (20.00%) Windows Server 2012
4 1 (20.00%) Cybersecurity
4 1 (20.00%) Mentoring
4 1 (20.00%) Hybrid Cloud
4 1 (20.00%) Microsoft Office
4 1 (20.00%) ITIL
4 1 (20.00%) Microsoft Exchange
4 1 (20.00%) DHCP
4 1 (20.00%) VPN
4 1 (20.00%) DNS
4 1 (20.00%) VLAN

3rd Line Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (40.00%) SharePoint
2 1 (20.00%) Microsoft Exchange
Applications
1 1 (20.00%) Microsoft Office
Cloud Services
1 2 (40.00%) Azure
1 2 (40.00%) Microsoft 365
1 2 (40.00%) OneDrive
2 1 (20.00%) Cloud Computing
2 1 (20.00%) Entra ID
Communications & Networking
1 1 (20.00%) DHCP
1 1 (20.00%) DNS
1 1 (20.00%) Firewall
1 1 (20.00%) VLAN
1 1 (20.00%) VPN
Development Applications
1 1 (20.00%) JIRA
General
1 1 (20.00%) Social Skills
Miscellaneous
1 1 (20.00%) Hybrid Cloud
Operating Systems
1 2 (40.00%) Windows
2 1 (20.00%) Mac OS
2 1 (20.00%) Windows 10
2 1 (20.00%) Windows Server 2012
2 1 (20.00%) Windows Server 2016
Processes & Methodologies
1 4 (80.00%) Customer Service
1 4 (80.00%) Problem-Solving
2 3 (60.00%) Commercial Awareness
2 3 (60.00%) CRM
3 1 (20.00%) Cybersecurity
3 1 (20.00%) Disaster Recovery
3 1 (20.00%) ITIL
3 1 (20.00%) ITSM
3 1 (20.00%) Mentoring
3 1 (20.00%) Migration
3 1 (20.00%) Patch Management
3 1 (20.00%) Service Management
Programming Languages
1 1 (20.00%) PowerShell
System Software
1 2 (40.00%) Active Directory
Vendors
1 2 (40.00%) Microsoft